# Shipping and delivery

### Overview

Shipping and delivery settings help you manage where returned items should be sent, which package details should be used for return labels, and whether customers need to include a packing slip in the return package.

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### What you can set in Shipping and delivery

**Return address**\
Add and manage the addresses where you want to receive returned or exchanged items. You can set a default return address or add multiple warehouse addresses for different return scenarios.

**Package size and weight**\
Set package templates for return shipping rate calculation and label generation. This helps ensure return labels are created with the correct package details.

**Packing slip**\
Enable packing slips to help identify returned items when they arrive at your warehouse. This can make return inspection, processing, and restocking easier.


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