> For the complete documentation index, see [llms.txt](https://parcelwill-returns.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://parcelwill-returns.gitbook.io/help-center/settings/return-solutions/refund-to-store-gift-card.md).

# Refund to store gift card

### What is refund to store gift card?

Refund to store gift card allows merchants to refund customers with a gift card instead of returning the amount to the original payment method.

After the store gift card is issued, the customer receives a gift card that can be used for a future purchase in your store. This helps provide a flexible refund option while encouraging customers to shop again.

### How to enable refund to store gift card in ParcelWILL Returns

In ParcelWILL Returns admin, go to **Return settings > Return solutions**, then switch on **Refund to store gift card**.

<figure><img src="/files/bwboWkwTOu5aACoXfme0" alt=""><figcaption></figcaption></figure>

Once enabled, customers will be able to see this refund option in the return portal.

<figure><img src="/files/CSAxlOLdOjVGJf0fZ9MQ" alt=""><figcaption></figcaption></figure>

### How does the process work?

{% stepper %}
{% step %}

### Customer submits a return request

The customer selects **Refund to store gift card** in the return portal and submits a return request.

<figure><img src="/files/Zb4JoYLbqV8olHYjyzYb" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Merchant reviews the request

Go to the **Return management** tab to review the return request.

<figure><img src="/files/lGIwguC71kmMFPaUkxmK" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Issue store gift card as refund

After approving, click **Refund** for the request. You can review and adjust the final refund amount before issuing the store gift card.

<figure><img src="/files/DKiskRZQ7zr85ybOwM8p" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/wiqnJQgp4S5zTwm0s5kh" alt=""><figcaption></figcaption></figure>

After the refund is confirmed, a gift card will be generated for the customer.
{% endstep %}
{% endstepper %}

### What customers will receive

After the merchant issues the refund, the customer will receive a store gift card that can be used on a future order. The customer can apply the gift card at checkout according to your store’s gift card settings.

<figure><img src="/files/8MV4BKsrfHpZVGLa1Q8f" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Refund to store gift card does not return money to the original payment method. The issued gift card code is intended for future purchases in your store, considered as retained revenue.
{% endhint %}


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