# Refund to store discount

### Refund to store discount

Learn how to enable refund to store discount and issue a store discount for return requests.

### What is refund to store discount?

Refund to store discount allows merchants to refund customers with a discount code instead of returning the amount to the original payment method.

After the store discount is issued, the customer receives a discount code that can be used for a future purchase in your store. This helps encourage repeat purchases while giving customers a flexible refund option.

### How to enable refund to store discount in ParcelWILL Returns

In ParcelWILL Returns admin, go to **Return settings > Return solutions**, then switch on **Refund to store discount**.

<figure><img src="/files/gbFferEQoMps17XBp1wp" alt=""><figcaption></figcaption></figure>

Once enabled, customers will be able to see this refund option in the return portal.

<figure><img src="/files/uf8JCEihSenZz3tcg7By" alt=""><figcaption></figcaption></figure>

### How does the process work?

{% stepper %}
{% step %}

### Customer submits a return request

The customer selects **Refund to store discount** in the return portal and submits a return request.

<figure><img src="/files/yFZqvE4hkmxALxts5KD8" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Merchant reviews the request

Go to the **Return management** tab to review the return request.

<figure><img src="/files/OK5BTvf5DWPo6F5h2cY3" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Issue store discount as refund

After approving, click **Refund** for the request. You can review and adjust the final refund amount before issuing the store discount.

<figure><img src="/files/LNMJ0Ft9GAba10cUiqq9" alt=""><figcaption></figcaption></figure>

After the refund is confirmed, a discount code will be generated for the customer.&#x20;
{% endstep %}
{% endstepper %}

### What customers will receive

After the merchant issues the refund, the customer will receive a store discount code that can be used on a future order. They can check the code on return portal and email.

<figure><img src="/files/B1wnw9SFnOd3oJc4pcpD" alt=""><figcaption></figcaption></figure>

The customer can apply the discount code at checkout according to your store’s discount rules.

{% hint style="info" %}
Refund to store discount does not return money to the original payment method. The issued discount code is intended for future purchases in your store, considered as retained revenue.
{% endhint %}


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