# Refund to store credit

### **What is refund to store credit?**

Refund to store credit allows merchants to refund customers with Shopify store credit instead of returning the amount to the original payment method.

Store credit is one of Shopify’s native refund methods. After store credit is issued, the customer’s store credit balance is added to their Shopify customer account. Customers can use the balance at checkout when they are signed in through Shopify customer accounts or Shop Pay.

Before using this option in ParcelWILL Returns, make sure store credit is enabled in Shopify.

### How to enable store credit in Shopify

From your Shopify admin, go to **Settings > Customer accounts**. In the **Customer accounts** section, turn on the **Store credit** toggle.

Please note that Shopify store credit is not available for legacy customer accounts. To let customers use store credit at checkout, your store needs to use Shopify customer accounts.

### How to enable refund to store credit in ParcelWILL Returns

In ParcelWILL Returns admin, go to **Return settings > Return solutions**, then switch on **Refund to store credit**.

<figure><img src="/files/ju6B3GPSIIlqDKWDpYs7" alt=""><figcaption></figcaption></figure>

Once enabled, customers will be able to see this refund option in the return portal.

<figure><img src="/files/bwe6hu3VB0sehF2mkDF9" alt=""><figcaption></figcaption></figure>

### **How does the process work?**

{% stepper %}
{% step %}

### Customer submits a return request

The customer selects **Refund to store credit** in the return portal and submits a return request.

<figure><img src="/files/edIEYxSKhoh4oqvo6jJ9" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Merchant reviews the request

Go to the **Return management** tab to review the return request.

<figure><img src="/files/sQloW5E33NaXEQ5AVyrm" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Issue store credit as refund

After approving, click **Refund** for the request. You can review and adjust the final refund amount before issuing store credit.

<figure><img src="/files/lXD1m7zsY3N8aQtIHq2E" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Track the refund status

After the refund is successfully issued, the amount will be added to the customer’s Shopify store credit balance.

You can track the refund status in the **ParcelWILL Return management** section. The store credit transaction can also be checked in the related Shopify customer profile or Shopify order.

<figure><img src="/files/Q478ELD6QJtUQZGcGPXI" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
Refund to store credit does not return money to the original payment method. The issued credit is intended for future purchases in your store, considered as retained revenue.
{% endhint %}


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