# Refund to original payment method

### **What is refund to original payment method?**

Refund to original payment method allows merchants to refund customers through the same payment method they used when placing the order, via Shopify refund API.

When this option is enabled, customers can select it in the return portal when submitting a return request. After the request is approved, merchants can review the return details, confirm the final refund amount, and issue the refund from ParcelWILL Returns.

<figure><img src="/files/FB9cXTId7WXwZQDmvVWL" alt=""><figcaption></figcaption></figure>

### **How to enable refund to original payment method**

In ParcelWILL Returns admin, go to **Return settings > Return solutions**, then switch on **Refund to original payment method**.

<figure><img src="/files/FB9cXTId7WXwZQDmvVWL" alt=""><figcaption></figcaption></figure>

Once enabled, customers will be able to see this refund option in the return portal.

<figure><img src="/files/jctZkHlEAGL3UTcjEBmb" alt=""><figcaption></figcaption></figure>

### **How does the process work?**

{% stepper %}
{% step %}

### Customer submits a return request

The customer selects **Refund to original payment method** in the return portal and submits a return request.

<figure><img src="/files/pn3kI3QEJkKTVcnNFoHS" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Merchant reviews the request

Go to the **Return management** tab to review the return request.

<figure><img src="/files/AcDc1iFitPQ5ZF68CXv1" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Issue the refund

After approval, click **Refund** for the request. You can review and adjust the final refund amount before issuing the refund.

<figure><img src="/files/RRHYZ7mt7CugLPUv8AYI" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/l1StyiRRRrFgFQ8VMLV8" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Track the refund status

After the refund is successfully issued, the amount will be added to the customer’s Shopify store credit balance.

You can track the refund status in the **ParcelWILL Return management** section. The store credit transaction can also be checked in the related Shopify customer profile or Shopify order.

<figure><img src="/files/raxrfnflwS7roKO8U1P8" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Please note that the actual refund processing time may vary depending on Shopify and the customer’s payment provider.
{% endhint %}
{% endstep %}
{% endstepper %}


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