# Exchange Item

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#### What is Exchange Item?

Exchange Item allows customers to return an item and exchange it for a different product or a product with a different value.

If the new product has a different price, the system will calculate the difference automatically:

* If the new item is more expensive → the customer pays the difference
* If the new item is cheaper → the customer receives a refund for the difference

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Customer can select their favorite products and pay immediately, all in ParcelWILL Returns.&#x20;

#### When should you use Exchange Item?

This option is ideal for:

* A different storage version (128GB → 256GB)
* A different material  (fabric → leather)
* A more expensive or cheaper product

#### How is the price calculated?

Exchange Item always calculates the price difference based on the current product price at the time of the exchange request.

This means:

* If the product price has increased → the customer pays the difference
* If the product price has decreased → the customer receives a refund
* If a markdown (sale price) has ended → the system treats it as a price change

A markdown price is simply a temporary price update. If it disappears, the product price has technically changed — so the difference will be calculated.

#### How discounts are handled

If a discount is applied in original order, you can choose how it should be calculated:

* Let exchange credit cover less of the new item
* Let exchange credit cover more of the new item, so that&#x20;

This setting can be configured in your exchange rules.

<figure><img src="/files/VHfOJbmTYfW949xlnsrS" alt=""><figcaption></figcaption></figure>

#### Variant Exchange under Exchange Item

Variant exchanges are also supported under Exchange Item. However, if the variants have different prices, the system will still calculate and apply the price difference automatically.


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