# Customize return page URL

By default, ParcelWILL (Formerly ParcelPanel) Returns creates your return page at:

```
https://yourstorename.myshopify.com/apps/parcelpanel-returns
```

You can change the URL prefix and suffix to something that better fits your brand — for example, `/a/returns` or `/apps/return-center`. This requires two steps: one change in Shopify, and one matching update in ParcelWILL.

### Before you start

{% hint style="warning" %}
Changing your return page URL means you'll need to update the link everywhere it's been shared — including your store navigation menu, email templates, and any external links. Make sure you're ready to update all references before making the change.
{% endhint %}

### How to customize your return page URL

{% stepper %}
{% step %}

### Open the URL settings in ParcelWILL

In the ParcelWILL app, go to **Return page > Customize return page URL**.

You'll see two steps listed, with your current URL shown at the bottom of the panel.

<figure><img src="/files/s090PXbVv0DgqUn9HMz6" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Edit the URL in the Shopify App Proxy section

#### Edit the URL in the Shopify App Proxy section

Click the **Shopify App Proxy Section** link shown in Step 1 of the panel. This opens your Shopify admin.

In Shopify, scroll down to the **App Proxy URL** section and click **Customize URL**.

<figure><img src="/files/eXmJjBjCM4OJsXdCQ3bC" alt=""><figcaption></figcaption></figure>

A dialog will appear with two fields:

* **Prefix dropdown** — choose from `/apps/`, `/a/`, `/community/`, or `/tools/`
* **Suffix field** — type your custom slug (e.g., `returns`, `return-center`)

Select your preferred prefix and enter your suffix, then click **Save**.

<figure><img src="/files/9ZiGoCQLfKgguA2aeqJg" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The prefix you choose in Shopify determines how your URL is structured. `/apps/` is the most common choice and is the default. All options are equally functional — choose whichever fits your branding.
{% endhint %}
{% endstep %}

{% step %}

### Update the URL in ParcelWILL to match

Go back to the ParcelWILL app. In the **Customize return page URL** panel (Step 2), update both fields to exactly match what you saved in Shopify:

* **Prefix dropdown** — select the same prefix you chose in Shopify (e.g., `/apps/`)
* **Suffix field** — enter the same suffix (e.g., `returns`)

The preview URL at the bottom will update to show your full return page address. Click **Save**.

<figure><img src="/files/JXfVvG5KzBLJNItMFuce" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
The URL in ParcelWILL **must match** the URL you saved in Shopify exactly. If they are different, customers will not be able to reach your return page.
{% endhint %}
{% endstep %}
{% endstepper %}

### After changing the URL

Once both settings are saved, your return page will be live at the new address. Be sure to update any places where the old URL was referenced:

* Your store navigation menu
* Notification and confirmation email templates in ParcelWILL
* Any external links, social posts, or marketing materials pointing to the old URL

### Need help? <a href="#need-help" id="need-help"></a>

🌻 If you have any questions, feel free to reach out to [our support team](mailto:returns@parcelpanel.ltd).


---

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