> For the complete documentation index, see [llms.txt](https://parcelwill-returns.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://parcelwill-returns.gitbook.io/help-center/return-page/customize-return-page.md).

# Customize return page

ParcelWILL (Formerly ParcelPanel) gives you a built-in editor to customize how your return page looks and behaves. You can control how customers log in, the text they see, your brand colors, and more — all without touching any code.

{% hint style="info" %}
If you’d like to test the return flow before making any settings, you can try it directly in [our demo store](https://parcelpanel.myshopify.com/apps/parcelpanel-returns/).
{% endhint %}

## Open the return page editor

Go to **ParcelWILL app > Return page**, then click **Customize** on the **Customize return page** card. The editor opens with a live preview panel on the right.

<figure><img src="/files/GIUTsZOR0HNxmdqPIcq1" alt=""><figcaption></figcaption></figure>

The editor has three tabs: **Rules**, **Text**, and **Style**. The preview panel updates in real time as you make changes. Use the **Login page** and **Exchanges page** tabs in the preview to check both views.

Click **Return page demo** at the top of the editor to open a live demo of your return page in a new tab.

<figure><img src="/files/wEBwmAkenk9rXcUdjsCY" alt=""><figcaption></figcaption></figure>

## Rules tab

The **Rules** tab controls how customers identify themselves when starting a return.

### Order lookup method

Choose how customers verify their identity on the return page login screen:

{% tabs %}
{% tab title="Order + Email or phone" %}
What customers enter: Order number + email address or phone number

<figure><img src="/files/HfwD09wyXQYKjFGqvaC7" alt=""><figcaption></figcaption></figure>
{% endtab %}

{% tab title="Email + Email verification code" %}
What customers enter: Email address + a one-time verification code sent to their inbox

<figure><img src="/files/ddZ4tSYr7Nj23YWTmeAh" alt=""><figcaption></figcaption></figure>

{% endtab %}
{% endtabs %}

### Store contact information

Under **Display information setting**, you can choose to **Show** or **Hide** your store contact email on the return portal status page. If you select **Show**, enter the email address you want displayed.

<figure><img src="/files/4J4MOLaZCNXcfeYK0Wrw" alt=""><figcaption></figcaption></figure>

## Text tab

The **Text** tab lets you edit every piece of copy that appears on the return page login screen, so you can match your store's voice and tone.

<figure><img src="/files/Wds4EUxFS3xtCuZmNzJY" alt=""><figcaption></figcaption></figure>

#### Login page text

You can customize the following fields:

* **Order number** — the label above the order number input field
* **Email address or phone number** — the label above the second input field
* **Confirm button name** — the text on the submit button (e.g., "Start Your Return")
* **Bottom description** — the short message shown below the button (e.g., your return window reminder)
* **Email error tips** — the message shown when a customer enters an invalid email
* **Phone error tips** — the message shown when a customer enters an invalid phone number

#### Return policy link

The return page can include a **View the full return policy** link that opens a pop-up with your policy content. You can configure this in two places:

* **Return policy link text name** — edit the link label customers see (e.g., "View our return policy")
* **Return policy link** — choose between:
  * **Default return policy** — uses the policy content you write directly in ParcelWILL
  * **Custom return policy URL** — links customers to your own policy page instead

To edit the default policy content, click **Edit policy content**. A rich text editor opens where you can write or paste your return policy.

<figure><img src="/files/cqukZEzryYetqqPgKDx8" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/gj4xSs4EERVhRCDdqaG5" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
The return policy pop-up appears on the customer-facing return page when they click the policy link. Keep it concise and easy to scan.
{% endhint %}

## Style tab

The **Style** tab controls the visual appearance of your return page — colors, fonts, layout, and branding.

<figure><img src="/files/pptmHau0fuOgMqFkoMmU" alt=""><figcaption></figcaption></figure>

#### Colors / Font

* **Return page primary color** — applied to buttons, the progress bar, and text links. Enter a hex code or use the color picker.
* **Primary button text color** — the text color on your primary action button.
* **Font family** — choose a font to apply across the return page.

#### Login pop-up

Adjust the appearance of the login card your customers see when they land on the return page:

* **Opacity** — controls how transparent the card background appears (slide from 0–100%)
* **Corner radius** — controls how rounded the card corners are (in pixels)

#### Login page brand

Control what appears at the top of the login card:

* **Pop-up top content** — choose between **Text** (a short heading like "Return Center") or **Brand logo** (upload your logo image)
* **Background image** — upload a full-page background image for the login screen

#### Exchange page brand

The exchanges product catalog has its own branded header. You can set:

* **Brand name** — your store name shown in the header bar (max 50 characters)
* **Logo** — your store logo displayed in the header

<figure><img src="/files/vlRrHPZbU6sYHoBYf7bx" alt=""><figcaption></figcaption></figure>

### Preview and publish your changes

Use the live preview panel on the right side of the editor to check your changes before saving. Switch between **Login page** and **Exchanges page** tabs to see both views.

When you're happy with the result, click **Save** to publish your changes. You can also click **Preview** from the **Return page** main screen to see the full page in your browser.

{% hint style="warning" %}
Changes to your return page are visible to customers immediately after saving. Preview your changes carefully before publishing.
{% endhint %}

## Need help? <a href="#need-help" id="need-help"></a>

🌻 If you have any questions, feel free to reach out to [our support team](mailto:returns@parcelpanel.ltd).


---

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