# Add return page to store navigation

ParcelWILL (Formerly ParcelPanel) Returns automatically generates a branded, multilingual return page under your store domain. To let your customers find it, you need to add a link to your store's navigation menu.

There are two methods to add the return page:

* [Add it via ParcelWILL](#add-the-return-page-via-parcelwill) (recommended — takes 30 seconds)
* [Add it manually in Shopify](#add-the-return-page-manually-in-shopify)

## Add the return page via ParcelWILL

{% stepper %}
{% step %}

### Open the setup guide

Go to **ParcelWILL app > Quick setup guide** and click the **Add return page** button.

<figure><img src="/files/1Q772ss3RQbrzTGKiqX4" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Choose a menu

Select a **published menu** to add your return page to. Most merchants add it to the **Footer menu**, since that's where customers typically look for return and support links. Click **Next step**.

<figure><img src="/files/2XoZMuENbSUhfeTaCemU" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Name and position the link

Fill in the **Label** field (e.g., "Returns" or "Return Center"). Drag and drop the menu item to your desired position in the list. Click **Save changes**.

<figure><img src="/files/OhPLP9ygOzjCKUQHVPSz" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Done! Your return page link is now visible in your store's navigation.
{% endhint %}
{% endstep %}
{% endstepper %}

## Add the return page manually in Shopify

If you prefer to add the return page link directly from your Shopify admin, follow these steps.

{% stepper %}
{% step %}

### Copy your return page URL

Go to **ParcelWILL app > Return page** and copy the return page URL shown at the top. It is formatted as:

```
/apps/parcelpanel-returns
```

{% hint style="warning" %}
If you have customized your return page URL, use the custom URL instead of the default one.
{% endhint %}

<figure><img src="/files/dAIevJMseo9yGVwWbstJ" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Open your Shopify navigation settings

Go to **Shopify admin > Content > Menus**. Choose the menu you want to add the return page to — typically the **Footer menu**.

<figure><img src="/files/Z9g9qQed2nzSn8oDKdIl" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Add a new menu item

Click **Add menu item**. In the dialog that appears:

* **Name** — enter a label like "Returns" or "Return Center"
* **Link** — paste the return page URL (`/apps/parcelpanel-returns`) and select it from the dropdown

<figure><img src="/files/kqA3GzaRLWtDKuaJdtPC" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Position and save

Drag and drop the new menu item to your desired position within the menu. Click **Save menu** at the top of the page.

<figure><img src="/files/DDUvfH46gsp8NwJMZFEx" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
Done! Visit your storefront and check the footer (or main menu) to confirm the return page link appears.
{% endhint %}
{% endstep %}
{% endstepper %}

### Where should you add the return page?

Most merchants add the return page link to the **Footer menu** — this is the most common location where customers look for return policies and support. Some merchants also add it to:

* **Main menu** — if returns are a significant part of your customer experience (e.g., apparel stores with high return rates)
* **Customer account page** — see How to add the return page to customer accounts for instructions
* **Order confirmation emails** — add the return page URL to your Shopify notification templates so customers can access it directly from their order email

{% hint style="info" %}
Adding the return page to multiple locations makes it easier for customers to find, which reduces support tickets about "how do I start a return."
{% endhint %}

## Need help? <a href="#need-help" id="need-help"></a>

🌻 If you have any questions, feel free to reach out to [our support team](mailto:returns@parcelpanel.ltd).


---

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