> For the complete documentation index, see [llms.txt](https://parcelwill-returns.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://parcelwill-returns.gitbook.io/help-center/notifications/setting-up-a-custom-sending-domain.md).

# Setting up a custom sending domain

### Overview

By default, shipping notifications are sent using the ParcelPanel domain. You can add a custom sending domain so emails look like they come from your brand.

{% stepper %}
{% step %}

### Step 1

Go to your **ParcelWILL Returns admin** → **Return settings** → **Notification** → Under **Notify customers tab**, click **Edit** to manage sender info → complete the sender email verification by following the guide.

<figure><img src="/files/Gs6pvf10sQBip8QTSdtk" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/IBJUVfSwW47pq7Hq2tbo" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/llQ03lBN6wG3fT4S6oED" alt=""><figcaption></figcaption></figure>

**Note:**

1. The sender email and sending domain must share the same root domain, as required by all email service providers.&#x20;
2. Free email services don’t support verification to prevent fraud and scams. Free email service sender email will act as reply email, when customers reply return emails sent by ParcelPanel domain.
   {% endstep %}

{% step %}

### Step 2

Input the sending domain you want to use → click the **Verify** button → add the following DNS and DMARC records at your domain provider → return here to complete the verification.

<figure><img src="/files/28k5TYJpx8PuvfV3Qans" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/grlvOLHaPDuENyNR3Ao3" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/3vZV23q46lMxxsjNthKj" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/An9reOXQdrU5nFN1lLa0" alt=""><figcaption></figcaption></figure>

**Note:**

1. All DNS and DMARC records must be verified.
2. Common domain providers: GoDaddy, Cloudflare ([Keep the Proxy status toggle turned off](https://cdn.shopify.com/s/files/1/0771/1224/6491/files/Keep_the_Proxy_status_toggle_turned_off.png?v=1765277822)), Shopify, and more. If you don't know how to add, please consult your technical team.
3. The verification process may take up to 48 hours. You can click the View progress button at any time to check the progress.
4. If verification fails, we will send you an email notification; if it succeeds, no notification will be sent.
5. You can use the same sending domain across multiple stores. In this case, all stores except the first one will need to verify one additional DNS record for better security and compliance.
   {% endstep %}
   {% endstepper %}

<br>

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