# Review return requests

When a customer submits a return, it appears in **Manage returns page** as **Pending review** status.

<figure><img src="/files/MRX9kUpeBbv2gYbe21Ol" alt=""><figcaption></figcaption></figure>

Click any row to open the request detail page, where you can see the full order information, return reason, solution, and customer details — then take action from there.

<figure><img src="/files/7iyEi6sAhevZY0SZGnSd" alt=""><figcaption></figcaption></figure>

### Before you start

Each return request shows you the key details you need to make a decision:

* **Return request** — the RMA number and product(s) the customer wants to return
* **Customer** — name and email
* **Request date** — when the request was submitted
* **Reason** — why the customer is returning the item
* **Solution** — what resolution the customer chose (refund, exchange, gift card, etc.)
* **Shipping** — the return shipping method selected

Click any row to open the full request detail page, where you can see the complete order information, return reason, and customer details before taking action.

### Approving a request

Click **Approve** at the bottom of the product card. **An Approve popup** will appear.&#x20;

In this step, you can choose to create a return label, depending on the selected shipping method.&#x20;

<table><thead><tr><th width="169.53125">Method</th><th width="312.8828125">What it means</th><th>Who provides the return label?</th></tr></thead><tbody><tr><td>Merchant label</td><td>You provide a prepaid return label. The customer uses it to ship the item back.</td><td>Merchant</td></tr><tr><td>Pickup</td><td>You arrange a courier to collect the item from the customer's address.</td><td>Merchant</td></tr><tr><td>Ship on your own</td><td>The customer arranges and pays for return shipping themselves.</td><td>Customer</td></tr><tr><td>Green return</td><td>The customer keeps the item — no return shipment required</td><td>No label needed</td></tr></tbody></table>

Alternatively, you can select **Set up later** to approve the request first.

### Rejecting a request

{% hint style="danger" %}
Rejecting a return is permanent and cannot be undone.
{% endhint %}

You can reject a request from the **return detail page** in either of the following ways:

1. Click **Reject** in the product card when the request is in **Pending review** status.
2. Click **More actions > Reject** when the request is in **Approved** status.

### Other actions

From **More actions** on any request detail page:

<table><thead><tr><th width="190.96875">Action</th><th width="160.140625">Available when</th><th>What it does</th></tr></thead><tbody><tr><td><strong>Archive</strong></td><td>Any status</td><td>Moves the request to the Archived tab. Can be undone with Unarchive.</td></tr><tr><td><strong>Resend notification</strong></td><td>Any status</td><td>Resends the latest customer notification email.</td></tr><tr><td><strong>Mark as received</strong></td><td>Approved</td><td>Records that the returned item has arrived at your warehouse.</td></tr></tbody></table>

### **Need help?**

🌻 If you have any questions, feel free to reach out to [our support team](mailto:returns@parcelpanel.ltd).


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