> For the complete documentation index, see [llms.txt](https://parcelwill-returns.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://parcelwill-returns.gitbook.io/help-center/management/csv-table-headers.md).

# CSV table headers

When you export your returns data, ParcelWILL (Formerly ParcelPanel) creates a CSV file with one row per return request. This page explains what every column header means so you can read and analyze your data with confidence.

### How the export works

To export your returns, go to the **Returns** page and click **Export** in the top-right corner. You can then choose what to include:

* **Current filters** — exports only the returns that match the filters you've applied.
* **All returns (last 365 days)** — exports every return from the past 365 days.

<figure><img src="/files/fIysB3InT715cP9XQQmv" alt=""><figcaption></figcaption></figure>

If your export contains **500 returns or fewer**, the CSV file downloads directly. If it contains **more than 500 returns**, ParcelWILL sends the file to your email address instead.

<figure><img src="/files/U10FP1uwjODGvGRShu0p" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Each row in the CSV is one return request (one RMA). If a return includes more than one product, all products are listed together in the same row.
{% endhint %}

### Return request details

These columns describe the return request itself and where it is in the process.

<table><thead><tr><th width="200.4765625">Column</th><th width="358.03125">What it shows</th><th>Example</th></tr></thead><tbody><tr><td>RMA</td><td>The unique ID of the return request</td><td>R20260416001001</td></tr><tr><td>Product info</td><td>The name and quantity of the returned product(s)</td><td>x1 Men's Nuke Vest</td></tr><tr><td>Product SKU</td><td>The SKU code of the returned product(s)</td><td>NUKE-VEST-M</td></tr><tr><td>Request date</td><td>When the customer submitted the return request</td><td>2026-05-13 23:48:00</td></tr><tr><td>Request status</td><td>The current stage of the return: Pending review, Approved, Resolved, Rejected, or Archived</td><td>Resolved</td></tr><tr><td>Approved time</td><td>When the return was approved (empty if not yet approved)</td><td>2026-05-13 23:48:00</td></tr><tr><td>Rejected time</td><td>When the return was rejected (empty unless the return was rejected)</td><td>2026-05-13 23:48:00</td></tr><tr><td>Resolved time</td><td>When the return was fully resolved (empty if not yet resolved)</td><td>2026-05-13 23:48:00</td></tr><tr><td>Rejected reason</td><td>The reason you gave when rejecting the return (empty unless rejected)</td><td>Item is marked as final sale</td></tr><tr><td>Reason</td><td>The return reason the customer selected</td><td>Wrong size</td></tr><tr><td>Reason description</td><td>Extra details the customer typed about their reason (empty if none)</td><td>Zipper broke after first use</td></tr></tbody></table>

### Order details

These columns come from the customer's original Shopify order.

<table><thead><tr><th width="193.3125">Column</th><th width="350.91796875">What it shows</th><th>Example</th></tr></thead><tbody><tr><td>Order ID</td><td>The original Shopify order ID</td><td>#1062</td></tr><tr><td>Order date</td><td>When the original order was placed</td><td>2026-04-10 04:03:00</td></tr><tr><td>Destination country</td><td>The country in the original order's shipping address</td><td>United States</td></tr><tr><td>Destination province</td><td>The state or province in the original order's shipping address (empty if not applicable)</td><td>California</td></tr></tbody></table>

### Customer details

<table><thead><tr><th width="224.90625">Column</th><th width="301.54296875">What it shows</th><th>Example</th></tr></thead><tbody><tr><td>Customer name</td><td>The customer's full name</td><td>Sarah Mitchell</td></tr><tr><td>Customer email</td><td>The customer's email address</td><td><a href="mailto:sarah.m@gmail.com">sarah.m@gmail.com</a></td></tr><tr><td>Customer phone number</td><td>The customer's phone number (empty if not provided)</td><td>14150000000</td></tr></tbody></table>

### Resolution details

These columns describe how the return was resolved and any money involved.

<table><thead><tr><th width="176.03515625">Column</th><th width="380.51953125">What it shows</th><th>Example</th></tr></thead><tbody><tr><td>Resolution status</td><td>The progress of the chosen resolution, such as Pending refund, Refunded, Pending exchange, or Exchanged</td><td>Refunded</td></tr><tr><td>Solution type</td><td>The type of resolution: Refund, Exchange, or Replace</td><td>Refund</td></tr><tr><td>Refund method</td><td>How the refund was issued: Original payment, Bank transfer, Wise, Store credit, Gift card, or Discount code (empty for exchanges and replacements)</td><td>Original payment</td></tr><tr><td>Resolution amount</td><td>The amount involved in this resolution (see the note below)</td><td>115</td></tr><tr><td>Currency code</td><td>The currency of the order</td><td>USD</td></tr><tr><td>Resolution product info</td><td>The name and quantity of the product the customer receives in an exchange or replacement (empty for refunds)</td><td>x1 Men's DryV Jacket</td></tr><tr><td>Resolution product SKU</td><td>The SKU of the exchange or replacement product (empty for refunds)</td><td>DRYV-JACKET-L</td></tr><tr><td>Exchange order ID</td><td>The new Shopify order created for an exchange (empty unless an exchange order was created)</td><td>#1089</td></tr></tbody></table>

{% hint style="info" %}
**Reading the Resolution amount column:** This column shows different things depending on the resolution type.

* For a **refund**, it shows the total refund amount (for example, `115`).
* For an **exchange** or **replacement**, it shows the price difference
  * a **positive** number means the customer paid extra (an upsell or a restocking fee, for example `+35`)
  * a **negative** number means the customer received a partial refund (a downsell, for example `-20`)
  * and `0` means there was no difference.
    {% endhint %}

### Shipping details

These columns describe the return shipment.

<table><thead><tr><th width="176.7265625">Column</th><th width="356.61328125">What it shows</th><th>Example</th></tr></thead><tbody><tr><td>Shipping method</td><td>How the item is being returned: Merchant label, Ship on your own, Pickup, Green returns, or No return needed</td><td>Merchant label</td></tr><tr><td>Carrier</td><td>The carrier handling the return shipment (empty if no label was generated or no return is needed)</td><td>FedEx</td></tr><tr><td>Shipping status</td><td>The latest tracking status of the return shipment</td><td>Delivered</td></tr><tr><td>Tracking number</td><td>The tracking number for the return shipment (empty if no label was generated)</td><td>1Z999AA10123456784</td></tr><tr><td>Label cost</td><td>The cost of the return label. ParcelWILL fills this in automatically for Merchant label, and you can manually add or edit it for labels you upload yourself</td><td>8.50</td></tr><tr><td>Currency code</td><td>The currency of the Label cost</td><td>USD</td></tr></tbody></table>

### Inventory status

These columns reflect what you've marked after receiving the item.

<table><thead><tr><th width="162.171875">Column</th><th width="443.68359375">What it shows</th><th>Example</th></tr></thead><tbody><tr><td>Received status</td><td>Whether you've marked the returned item as received: Not marked yet, Partially received, or Received</td><td>Received</td></tr><tr><td>Restocked status</td><td>Whether you've marked the returned item as restocked: Not marked yet, Partially restocked, or Restocked</td><td>Restocked</td></tr></tbody></table>

### Tags

<table><thead><tr><th width="137.6328125">Column</th><th width="434.98828125">What it shows</th><th>Example</th></tr></thead><tbody><tr><td>Tag</td><td>Any tags applied to the return request</td><td>VIP</td></tr></tbody></table>

{% hint style="info" %}
Many columns are only filled in when they apply to that return. For example, **Refund method** is empty for an exchange, and **Exchange order ID** is empty for a refund. Empty cells are expected and don't indicate missing data.
{% endhint %}

#### Need help? <a href="#need-help" id="need-help"></a>

🌻 If you have any questions, feel free to reach out to [our support team](mailto:returns@parcelpanel.ltd).


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