> For the complete documentation index, see [llms.txt](https://parcelwill-returns.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://parcelwill-returns.gitbook.io/help-center/integration/shipbob-integration.md).

# ShipBob Integration

ParcelWILL Returns integrates with ShipBob to help you manage returned items and keep inventory in sync.

ShipBob is a global fulfillment provider that allows you to track returned items, update stock levels, and streamline your return process between your warehouse and store.

#### How to connect with ShipBob

1. In ParcelWILL Returns, go to **Integration**, look for **ShipBob** and click **Connect.**

<figure><img src="/files/7pGLrHBdPDEOhKALz88I" alt=""><figcaption></figcaption></figure>

2. Enter your ShipBob account API token. You can advice your ShipBob account manager.
   1. In ShipBob, go to **Integrations** > **My Apps** > **Launch Shopify**, click **Integrate New Store**, add your Shopify Store URL.&#x20;
   2. Switch on and enable the related store.&#x20;
      1\.

      ```
      <figure><img src="/files/lMHxM9HLOHDysPSAtWuU" alt=""><figcaption></figcaption></figure>
      ```
   3. Sync product: Click **manage**
      1\.

      ```
      <figure><img src="/files/sZHaRcW6XIH7CdVcrLgy" alt=""><figcaption></figcaption></figure>
      ```

      2\.

      ```
      <figure><img src="/files/Nvo9FK2nMqJgqgJcK3ZB" alt=""><figcaption></figcaption></figure>
      ```
3. In ShipBob, go to **Integration** > **API Tokens**, click **Generate New Token**, and copy the API token. Paste it in ParcelWILL Returns to connect.
4. Once connected, Click **Select warehouse** for syncing location to ParcelWILL Returns.

<figure><img src="/files/wF7IlB28gZEfKVc7ljWb" alt=""><figcaption></figcaption></figure>

4. Please select at least one location, remember to select the locations which are available for returns.&#x20;

<figure><img src="/files/ioRVOSsHZtUM0XxOSrov" alt="" width="375"><figcaption></figcaption></figure>

5. Once saved, you will see the ShipBob is enabled.

<figure><img src="/files/Dc8lRJYbs9pQ2vGP9StT" alt=""><figcaption></figcaption></figure>

#### How does the integration work?

1. When approving return, you can choose ShipBob location as for return location.

<figure><img src="/files/KSvkvmXydV9yWzmuV316" alt=""><figcaption></figcaption></figure>

2. Once approved, ParcelWILL returns will create the return detail and sync it to ShipBob.

<figure><img src="/files/piwfZXglW3mPqP0Ve85f" alt=""><figcaption></figcaption></figure>

3. ShipBob warehouse will receive the return package and update the status.&#x20;
4. ParcelWILL returns will fetch from ShipBob every 3 hours to look for received status.&#x20;
5. ParcelWILL will mark the return as **fully received** when all items received at ShipBob.


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