> For the complete documentation index, see [llms.txt](https://parcelwill-returns.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://parcelwill-returns.gitbook.io/help-center/getting-started/quickstart.md).
# Quickstart
This guide walks you through setting up ParcelWILL (Formerly ParcelPanel) Returns & Exchanges on your Shopify store — from installation to publishing your branded return page. Most merchants complete the entire setup in under 10 minutes.
{% stepper %}
{% step %}
### Install the app
Go to the [Shopify App Store](https://apps.shopify.com/parcel-panel-returns-exchanges) and click **Install**.
Follow the prompts to authorize ParcelWILL Returns on your Shopify store. Once installed, the app opens automatically and launches the onboarding wizard.
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{% step %}
### Set up your return page
ParcelWILL automatically creates a branded return page for your store. During this step, you can customize:
* **Login method** — choose between order number + email address, or email + verification code
* **Branding** — upload your logo, set background colors, text colors, and font to match your store
* **Language** — the return page supports 16+ languages and automatically adapts to your customer's browser language
{% hint style="info" %}
You can always go back and edit your return page later from **ParcelWILL Return app > Return page**.
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### Set your return rules
Define your basic return policy:
* **Return window** — how many days after delivery can customers request a return (e.g., 30 days)
* **Return reasons** — choose from common reasons (wrong size, defective, changed mind) or add your own
* **Return solutions** — select which options to offer customers: refund to original payment, store credit, exchange, etc.
Go to **Settings > Return rules** to configure your return window; **Settings > Return reasons** to customize your reason codes, and **Settings > Return solutions** to select which options to offer customers.
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### Add the return page to your store navigation
Your return page is ready, but customers need a way to find it. Add a link to your store's menu so customers can access the return portal from your website.
Go to **Shopify admin > Content > Menus**, choose your menu (e.g., Footer menu), and add a new menu item pointing to your ParcelWILL return page URL.
{% hint style="info" %}
For detailed instructions, see [How to add the return page to your store navigation](/help-center/return-page/add-return-page-to-store-navigation.md).
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### Preview and test
Before going live, test the entire return experience from your customer's perspective:
* Visit your return page URL
* Log in using a your test order number and customer email
* Submit a test return request and verify it appears in your **ParcelWILL Returns** **management**.
{% hint style="success" %}
You're all set! Your return portal is live and ready for customers.
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### What to do next
Now that your basic setup is complete, consider exploring these features to get the most out of ParcelWILL:
* [Configure return solutions](broken://pages/6vOdHmYlUDmTDIXUYTOn) — set up store credit, exchanges, and custom solutions
* Connect a carrier — generate prepaid return labels automatically
* [Set up automation rules](/help-center/automation/how-to-use-workflows-for-return-rules-and-automation.md) — auto-approve returns, auto-generate labels, and more
* [Customize notification emails](/help-center/notifications/branding-notifications.md) — brand your return status emails
### Need help?
🌻 If you have any questions, feel free to reach out to [our support team](mailto:returns@parcelpanel.ltd).
---
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