# How to process return requests automatically

### Overview

An automation workflow automatically processes return requests when specific conditions are met. This help to reduce manual review, significantly save time when managing a large number of returns.

ParcelWILL Returns supports three types of automation:

* Auto-approve
* Auto-exchange
* Auto-refund

### Auto-approve

<mark style="background-color:red;">ParcelWILL gives you full flexibility to set up conditions that meet your specific needs. Please configure and test these settings carefully.</mark>

<figure><img src="/files/dCAUiNnD4x4QjqdLLzzM" alt=""><figcaption></figcaption></figure>

To ensure Auto-approve runs successfully, you must choose how the product should be returned (the return shipping method). This includes selecting available shipping methods, the correct return address, and specific routing rules.

<mark style="background-color:red;">Your customers can still see all the shipping methods you provide, but only the requests that fall under your Auto-approve shipping methods will be approved automatically.</mark>

#### Selecting a return shipping method for creating label while auto-approve

Ship with a return label provided by the merchant

* You can set up routing rules to send items to the most efficient warehouse.
* Example: if the product type is fragile and the customer is in Canada, route the return to the Canada warehouse.
* Please make sure the selected couriers support the routing rules you configure.
* This option requires direct carrier integration. You can top up your label balance in ParcelWILL and make sure switch on carriers.

Pickup

* Pickup is currently available only for USPS via EasyPost.
* You can still use routing rules to decide which warehouse receives the returned item.
* This option requires direct carrier integration. You can top up your label balance in ParcelWILL and make sure switch on carriers.

Ship on your own

* The customer ships the item back on their own.
* You can still direct the return to the correct warehouse by setting a return route.

Green return

* The customer keeps the item. No return shipping or routing rules are required for this method.

<figure><img src="/files/h29gcOE1Dze97qZEVbSy" alt=""><figcaption></figcaption></figure>

#### Outcomes

<figure><img src="/files/YBCXSCcKlMuGcqPQQLOw" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/GaKwC5iblQTBYNLsJCrW" alt=""><figcaption></figcaption></figure>

Return requests will be automatically approved when conditions are met.

### Auto-exchange

Auto-exchange is triggered when a return request has been approved. It automatically creates a new order with the exchange item. You can choose which conditions must be met.

<figure><img src="/files/5WiJVpTUln9d4svZ32s9" alt=""><figcaption></figcaption></figure>

### Auto-refund

Auto-refund is triggered when a return request has been approved. It automatically refunds the calculated amount for the request, including any incentives or refund settings you have configured.


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