> For the complete documentation index, see [llms.txt](https://parcelwill-returns.gitbook.io/help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://parcelwill-returns.gitbook.io/help-center/automation/automation-and-workflow-features-across-plans.md).

# Automation and workflow features across plans

Different plans offer different levels of access to automations and workflows.

* Automations are available on the Professional plan and above, giving you access to fully automated return handling.
* On the Essential plan, you can get started with basic workflow actions. Upgrade to the Professional plan or above to unlock all workflow conditions and actions for more advanced automation.

The list below shows which conditions and actions are available for plans.

| Conditions                    | Essential | Professional or above |
| ----------------------------- | --------- | --------------------- |
| Return item count             | ☑️        | ☑️                    |
| Return solution               | ☑️        | ☑️                    |
| Return request paid value     |           | ☑️                    |
| Return request item value     | ☑️        | ☑️                    |
| Return shipment origin        | ☑️        | ☑️                    |
| Return shipping method        | ☑️        | ☑️                    |
| Return shipping status        |           | ☑️                    |
| Customer tag                  | ☑️        | ☑️                    |
| Customer history order        |           | ☑️                    |
| Customer history return count |           | ☑️                    |
| Customer spent amount         |           | ☑️                    |
| Product return reason         | ☑️        | ☑️                    |
| Product name                  |           | ☑️                    |
| Product tag                   |           | ☑️                    |
| Product type                  |           | ☑️                    |
| Product SKU                   |           | ☑️                    |
| Product discount              |           | ☑️                    |
| Order discount                |           | ☑️                    |
| Order tag                     |           | ☑️                    |
| Order history return count    |           | ☑️                    |
| Order paid amount             |           | ☑️                    |
| Order date                    |           | ☑️                    |
| Order postal code             |           | ☑️                    |

| Actions                      | Essential | Professional |
| ---------------------------- | --------- | ------------ |
| Add restocking fee           | ☑️        | ☑️           |
| Add shipping fee             | ☑️        | ☑️           |
| Apply return rewards         | ☑️        | ☑️           |
| Ask a question               |           | ☑️           |
| Block item from return       |           | ☑️           |
| Offer return shipping method |           | ☑️           |
| Offer return solution        |           | ☑️           |
| Set return window            |           | ☑️           |
| Partial refund               |           | ☑️           |

#### How plan changes affect your workflows

If you downgrade from the Professional plan to the Essential plan, some workflows may be paused automatically.

This happens when a workflow includes conditions or actions that are only available on the Professional plan.

<figure><img src="/files/vpUpWdWoupMheu9ltlAv" alt=""><figcaption></figcaption></figure>

To fix this:

1. Open the affected workflow.
2. Remove the conditions or actions that are not supported on your current plan.
3. Save and restart the workflow.

<figure><img src="/files/AyxGnFd6NkFEteMJEzXV" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://parcelwill-returns.gitbook.io/help-center/automation/automation-and-workflow-features-across-plans.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.